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Terms & Conditions

1. Booking and Reservation:

Customers can book and reserve dresses through our online platform. A non-refundable deposit may be required to secure the booking.

2. Rental Period:

The standard rental period is 4 days, starting from the date of the dress being shipped/collected.

3. Dress Care:

Customers are responsible for taking care of the rented dress and returning it in the same condition as received. Any damage, stains, or alterations to the dress may result in additional charges or a full DAMAGE CHARGE: The customer agrees to pay the full cost of repair or replacement for any damages incurred to the rented dress during the rental period. The dress hire business reserves the right to charge the customer's credit card on file or seek reimbursement for the full amount of the repair or replacement cost, as determined by the dress hire business. The customer will be notified of any damages and associated charges within a reasonable time frame after the return of the dress.

4. Cancellation and Refunds:

Customers can cancel their booking up to 7 days before the rental period begins to receive a full refund of the deposit. Cancellations made after this period may result in a partial refund or no refund at all.

5. Late Returns:

Customers are expected to return the dress on time. Late returns may result in additional charges, calculated on a daily basis. Failure to return the dress within 4 of the agreed-upon return date may result in legal action.

6. Size and Fit:

Customers are responsible for selecting the correct size. Exchanges for a different size may be possible subject to availability.

7. Rental Fees:

Rental fees are determined based on the dress style, designer, and rental period. Customers will be informed of the total rental fee, including any applicable taxes and charges, before confirming their booking.

8. Liability:

Our dress hire business is not liable for any allergic reactions, injuries, or damages that may occur while wearing the rented dress. Customers are advised to read and follow the care instructions provided with the dress.

9. Privacy and Data Protection:

We respect our customers' privacy and will only use their personal information for the purpose of processing their bookings and providing customer service. We will not share or sell customer data to third parties.

10. Governing Law:

These terms and conditions are governed by the laws of NSW Australia . Any disputes or legal issues arising from the rental agreement will be resolved in accordance with the laws of the jurisdiction.

 

These terms and conditions are meant to protect both the dress hire business and the customers, ensuring a smooth and enjoyable rental experience for all parties involved.

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